nsw medical board complaints

If your complaint is about the professional conduct of a health practitioner you can lodge your complaint online. Frequently Asked Questions We are always looking for ways to improve the quality of our work and welcome your feedback. Our media team is not able to answer questions from individual practitioners about their registration or renewal. A message has been sent to your recipient's email address with a link to the content webpage. You can read more about some possible reasons that a practitioner may decline to see a patient here. Therefore requests for these records must be made directly with the health service provider. Please note: Our NSW office is temporarily closed, but Ahpra remains open. You may also lay a complaint on their website: www. What does it mean to make a voluntary notification? See Complaints about AHPRA. Application for appointment as a Council Directed Health Assessor. COVID-19: Check www.health.gov.au, your local state/territory health department’s website and our COVID-19 updates page for the latest information. If you wish to take civil action/seek compensation from a NSW health practitioner, you should seek legal advice from a private solicitor. What do I need to know about your processes? We encourage you to talk to us about your concerns and what is involved before you decide to make an anonymous complaint. National Registration and Accreditation Scheme, Health and Community Services Complaints Commission, Health and Community Services Complaints Commissioner, Health and Disability Services Complaints Office, Information in a language other than English. How long will it take to finalise my application? In-person services: All our offices are temporarily closed to the public but our work continues. Please enter a suburb or postcode of your location and select from the list. If you believe a practitioner has refused to see you on such a basis you can lodge a complaint with the NSW Anti-Discrimination Board or phone them on (02) 9268 5555. You will need to provide us with a signed consent form from the person you are making a complaint on behalf of. Make a Complaint If you are concerned about the health, conduct or performance of a registered doctor or student, let us know - anyone can make a complaint. to be provided with adequate information in a timely manner. You can submit your registration or make an enquiry in person at the following locations: Please note: Our ACT office is temporarily closed, but Ahpra remains open. - NSW Health Care Complaints Commission, Possible complaint outcomes - NSW Health Care Complaints Commission, Your health information - NSW Health Care Complaints Commission, Does a practitioner have to see a patient? Health Services Commissioner within the ACT Human Rights Commission website or phone (02) 6205 2222, Health and Community Services Complaints Commission website or phone 1800 004 474, Office of the Health Ombudsman website or phone 133 646, Health and Community Services Complaints Commissioner website or phone 1800 232 007, Health Complaints Commissioner website or phone 1800 001 170, Health Complaints Commissioner website or phone 1300 582 113, Health and Disability Services Complaints Office website or phone 1800 813 583. Call us 2. Please call us on 1300 419 495 or contact us online to make other arrangements. The online complaint form must be completed and submitted at one time. Make a complaint or call 1800 043 159 Important COVID-19 updates for health consumers and health practitioners Read more on the COVID-19 updates page. You need a signed consent form. You can also visit the TIS National website for translated information about the service TIS National provides. Is your complaint about a health service provided in NSW? Free Australian health advice you can count on. It cannot be saved and completed at later time. What can I make a complaint about? The NSW Medical Council exists to protect the public so engagement with the community is important. Our aim is to improve public safety and wellbeing through fair, efficient and consistent regulation of medical practitioners in NSW. It’s free for you to use this service, just call TIS National on 131 450 and ask them to call Ahpra on 1300 419 495. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. Section 27(1)c of the Health Care Complaints Act. Please enter manually below. Complaint Form - PDF; Complaint Form - HTML 3. Select a symptom, answer some questions, get advice. Customer Engagement Framework and Strategies, Resolving concerns about your health care, Frequently Asked Questions - Health Consumers. The Commission is unable to assist with complaints about the content of medico-legal reports, however it can consider complaints about the professional conduct of the practitioner carrying out the assessment. Would you like to make a complaint about AHPRA? The Commission considers complaints about health services and health practitioners in NSW. Would you like to make a complaint about AHPRA? Read more on NSW Health Care Complaints Commission website. If you're seeing this message, that means JavaScript has been disabled on your browser, please enable JS to make this app work. healthdirect Australia is a free service where you can talk to a nurse or doctor who can help you know what to do. Please call us on 1300 419 495 or contact us online to make other arrangements. Please check and try again, Recipient's email is invalid. Make a complaint about AHPRA This might be care and treatment provided by a health service like a hospital or clinic, or care and treatment provided by an individual practitioner such as a doctor, nurse, dentist, massage therapist, counsellor etc. If access is declined the provider must give reasons for refusal in writing. Please call us on 1300 419 495 or contact us online to make other arrangements. NSW State Insurance Regulatory Authority. You will usually need to request access in writing and provide identification. Visit us The NSW Civil and Administrative Tribunal publishes the following types of decisions about medical practitioners and students on the New South Wales Caselaw website: decisions following a complaint/s appeals of decisions about complaints The HCCC acts to protect public health and safety by resolving, investigating and prosecuting complaints about health care. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St Health Professional Councils Authority Online complaints form. When visiting a practitioner for an independent medico-legal assessment the assessment is to support an administrative or legal decision. We pay respect to Aboriginal and Torres Strait Islander Elders past, present and emerging. If you need urgent medical help, call triple zero immediately. Please refer to Engaging with AHPRA on social media for more information about the type of information we can and can’t publish publicly, as well as the rules of how to interact with us via social media. The Commission considers complaints about the standards of care and treatment provided to patients, and/or the professional conduct of health practitioners. What do I need to know about your processes? Complaints about reports for Workers Compensation and Motor Accident Injury claims. Application for appointment as a Council Directed Health Assessor. In non-emergency situations a doctor or other health practitioner may decline to see a patient. Please contact us on 1300 197 177 if you would like discuss your concerns before making a complaint.. Before submitting the form, we suggest that you: If you prefer you can also download and complete a pdf of our complaint form if you prefer to submit it by email. They can be contacted on 1800 043 159 or you can complete an online inquiry form for assistance. This website is certified by the Health On The Net (HON) foundation, the standard for trustworthy healthy information. Please note Australian time zone differences are applied to opening hours where daylight savings is observed. Fax: (02) 9281 4585, Level 12, 323 Castlereagh St We acknowledge the Traditional Custodians of the land on which we work and live, the Gadigal people of the Eora Nation, and recognise their continuing connection to land, water and community. It is not uncommon for people to disagree with the content of medico-legal or Family Court reports. Resources and Support Services for Health Providers, Frequently Asked Questions - Health Providers, NSW Civil and Administrative Tribunal (NCAT), Cancelled or suspended health practitioners. You can lodge a complaint about the clinical care and treatment, professional behaviour or health of a registered medical practitioner in NSW. Our Complaint Assessment Criteria sets out our considerations when deciding which matters we will pursue. Social media Although the information is about you, the documents and records belong to the health service provider who created them. Sometimes people come to us with concerns about issues which can best be addressed by another body. Links to support groups and other resources. We will then consult with the HCCC to decide which agency is should manage the matter. You can talk to one of our Inquiry Officers if you have questions or need more information before you make a complaint. Further information for the public and health practitioners can be found here. Call 1800 022 222. The Commission has a unique and central part to play in maintaining the integrity of the NSW health system, with the overarching consideration of protecting the health and safety of the community. Has AHPRA received my renewal application. A practitioner cannot refuse to see a patient on the basis of discrimination (race, gender, religion etc.) Arrange for it to be signed by the person you are making the complaint for. Make sure you check before lodging your complaint that we are the right people to help you. Information about making a complaint about mental health care. Complaints about Family Reports and Family Consultants, Complaints about reports for Workers Compensation and Motor Accident Injury claims, The Commission is unable to assist with complaints about the content of medico-legal reports, however it can consider complaints about the professional conduct of the practitioner carrying out the assessment. If your complaint is about a health practitioner or health service located outside of NSW the following links may be helpful: The Australian Health Practitioner Regulation Agency (AHPRA) is the organisation responsible for the implementation of the National Registration and Accreditation Scheme across Australia. The HCCC manages complaints about health service providers in NSW, including: The HCCC has a central role in maintaining the integrity of the NSW health system, with the overarching aim of protecting the health and safety of individuals and the community. healthdirect's information and advice are developed and managed within a rigorous clinical governance framework. For all media enquiries: (03) 8708 9200. Choose your access option and provide our phone number (1300 419 495) when asked by the relay officer. You can read some tips for making a complaint. Welcome to the Register of practitioners (also known as the public register). The only time a doctor is obligated to see a patient is when the person’s life is in danger and they require urgent, emergency treatment. To make a complaint, please use the complaint form and follow the procedure detailed in the complaint handling policy. You can read some tips for making a complaint, or simply visit the portal to lodge your complaint online.

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